NEW ZEALAND: WE USE Courier Post (Non-Signature required tracked courier)
Standard orders are processed when credit card authorization and/or bank deposit has cleared. Admin and shipping is done Monday-Friday. Orders shipped via Courier Post typically arrive within 3 business days AFTER YOU HAVE RECEIVED NOTIFICATION OF SHIPMENT VIA EMAIL (Monday through Friday, not including weekends & holidays) within NZ. Delays can happen if we have ordered in an item specifically for you. This item gets shipped to us within NZ and we on ship to you. Sometimes special items can take a week to be dispatched - you can contact us at any time to check on the status of a special item.
All orders placed on Friday after 1:00 p.m. will be processed on the following Monday. We charge $9 for non-rural shipping within New Zealand for a tracked courier. Rural is charged at $12 within New Zealand for a tracked courier.
PLEASE NOTE: There may be a delay over easter public holidays. We will do everything we can to get you your packages asap!
To all our friends in Oz, Shine On will happily ship across the Tazzie. Once dispatched your order may take up to 14 business days to arrive.
We will try our best to get your item to you as fast as we can.
Unfortunately at this point in time we do not ship outside of New Zealand and Australia.
PRIORITY PROCESSING - DISPATCHED WITHIN 24 HOURS
Shine On is most happy to offer you priority processing. So many of you asked whether we could process the orders same day. And now for $15 we will process your order within 24 hours on any business day. Dispatched within 24 hours - Mon - Fri before 3.00pm. Priority processing cannot be used for pre-order items.
IN-STORE PICKUP FOR ONLINE ORDERS
You can now order your favourite items online and arrange a pickup in-store. This service is available at our Hibiscus Coast and Mt. Roskill Stores.
The steps to doing this are super easy!
1. Place your order as usual on our website.
2. Select YOUR usual address and on the shipping page, select the Pickup option for your chosen store.
3. Wait to receive your pickup email notification that will let you know your order is ready to be picked up from your chosen Store.
4. Once the email notification has been received, you can swing by the Store and provide your name and order reference to receive your awesome new clothes!
The turnaround for a Pickup option is usually between 2-5 working days. We may extend this timeframe if our warehouse is dealing with a big influx of orders during very busy periods.
Pickup hours are between 9am-5pm, 7 days a week.
Please note any online customer orders that have already been processed into our system will not be able to request an in-store Pickup option only orders placed from 7th of October onwards.